If you’ve purchased Minecraft but you’re don’t have time to play or simply don’t like it, your next logical step might be to request a refund. But since Minecraft comes in various versions and is available on multiple platforms, the refund policies can vary.
How to Get a Refund on Minecraft Xbox One
If you’ve purchased the Minecraft Xbox edition, you can request a refund through Xbox support. Keep in mind you’re only eligible if it’s been less than two weeks since the purchase and you’ve played the game for less than two hours.
Here’s how to request a refund:
- Visit the Xbox Support page.
How To Get A Refund For Minecraft-x box support page - Sign in to your Microsoft Account.
sign in Microsoft account - Find Minecraft under “Purchases that may qualify for a refund.”
How to Get a Refund on Minecraft Purchases that may qualify for a refund. - Press “Request refund.” The product’s name and order number will be filled in automatically.
Request refund. - Explain why you’re requesting a refund in detail. You can also include photos that support your claims.
requesting a refund in detail - Press “Submit.”
Submit
How to Get a Refund for Minecraft Windows 10
If you want to request a refund for Minecraft Windows 10, Minecraft will accept refund requests only under certain circumstances:
- You have a valid reason for requesting a refund.
- It’s been less than 14 days since the purchase.
- You played the game for less than two hours.
- You purchased the game from an authorized seller.
If you match the criteria, follow these STEPS to request a refund:
- Go to the Microsoft Account page and log in.
Microsoft Account Page - Press “Payments & Billing.”
Payments & Billing. - Select “Order History.”
Order History. - Locate Minecraft and press “Request a Refund.”
Request a Refund - Select why you’re returning it.
you’re returning it. - If necessary, describe your situation in more detail.
describe your situation in more detail. - Follow the instructions to complete the request.
instructions to complete the request
How to Get a Refund on Minecraft Bedrock Edition
Minecraft Bedrock Edition is available across multiple platforms, whether or not you’re able to get a refund depends on the company’s policy.
Most companies may require you to request a refund within the first 14 days of the purchase and only if you’ve played the game for less than two hours.
Some platforms may not have refund options, while some offer partial refunds within a specific time limit. That’s why it’s vital to react immediately after realizing you’ve made a mistake.
The Bedrock Edition is available on Windows, iOS, Android, and Fire OS. To check the return policies for each company, follow the links below:
- For Windows, click here and log in to your account.
- On iOS, click here.
- For Android, click here.
- For Fire OS, click here.
How to Get a Refund on Minecraft Marketplace
If you’ve purchased the wrong item in the Minecraft Marketplace or want a refund for Minecraft Coins, the process depends on what device you were using when you made the purchase.
Since Minecraft Marketplace is available on Windows 10 and all devices that support the Pocket Edition, you’ll need to contact the corresponding store’s support to request a refund.
- If you’ve made a purchase on your Windows 10, reach out to Microsoft Support.
- For App Store purchases, contact Apple Store.
- For Google Play purchases, contact Google Play Store.
- If you used Apple TV, contact Apple TV Store.
- If you used Kindle Fire or Kindle Fire TV, reach out to Amazon Store.
How to Get a Refund on Minecraft Dungeons
Requesting a refund on Minecraft Dungeons is done through the Minecraft Support page.
You’re eligible for a refund if:
- It’s been less than 15 days since you’ve purchased it.
- You’ve made the same purchase twice.
- Someone used your account to make the purchase without your authorization.
- You can’t play the game even after troubleshooting.
File a refund request by entering your personal information and explaining the situation. We recommend attaching photos that support your claims.
How to Get a Refund on Minecraft Pocket Edition
Minecraft Pocket Edition is the game’s mobile version. Although it doesn’t go by that name anymore, the game is still available for Androids, iOS, Windows phones, and Fire Tablets. The mobile app offers almost the same gaming experience as the PC and console versions.
When requesting a refund for Minecraft Pocket Edition, you’ll need to contact the company through which you’ve purchased the game. As with other games available for multiple platforms, refund policies depend on the company you’re using.
In most cases, you’ll be able to get a refund if you act fast and request it as soon as you realize you’ve made a mistake.
- iPhone or iPad users should follow this link to request a refund.
- Android users can request a refund by visiting this page.
- If you purchased Minecraft on your Fire Tablet, follow this link to get a refund.
Act Quickly When Requesting a Refund for Minecraft
Requesting a refund for Minecraft is possible, but whether you’ll get it depends on several factors. Your eligibility depends on how long it’s been since the purchase and whether you’ve already played the game for a specific period of time. In most cases, you’ll need to submit a refund request to the company through which you purchased Minecraft.
We hope you’ve found our article helpful and learned how to get a refund for Minecraft.
Have you ever made the wrong purchase of Minecraft? What did you do about it? Tell us in the comments section below.
How Long Does It Take for a Refund Request to Process?
If you submit your refund request to Mojang directly, it can take up to two business days for them to answer.
Whether your refund request gets approved, refunds could take up to two weeks, depending on your bank.
If you submitted your request on the Xbox refund request page, it could take up to 72 hours for them to answer. After confirmation, the refund can be in your account within the next two weeks, but the actual time frame depends on your payment method.
Mojang Studios Refund Policy
If you are having difficulty playing a game purchased through Mojang Studios, check out minecraft.net for technical troubleshooting for the particular version of your game.
Refunds for Minecraft: Java Edition
Refunds are available if you contact Minecraft Support within 15 days of purchase and if:
- You made a duplicate purchase.
- A purchase was made without your permission.
- You’re unable to play your game after visiting minecraft.net troubleshooting sections for your version of Minecraft.
If this is the case, contact Minecraft Support, provide the order number(s) and transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
Our refund policy allows for one refund per license. If you have already been refunded for a license and repurchased the game using the same account, we are unable to provide a subsequent refund.
If you bought a gift code from Amazon that you wish to refund, contact Amazon. Or learn more about Amazon refunds.
Purchases made with Paysafecard, Multibanco, Qiwi, or Poli Card are not refundable due to technical or regional limitations.
According to the Terms and Conditions listed on prepaid cards purchased at a retail store, we are unable to offer refunds for prepaid cards. Some retailers may offer refunds or compensation, so we urge you to return the card with the receipt to the store where it was purchased.
Different editions of Minecraft are not interchangeable. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. As with most other downloadable software, we do not typically offer refunds for other reasons.
If you have made your purchase from an unauthorized reseller, we cannot offer a refund. You may wish to dispute your purchase directly with the seller.
Refunds for Minecraft Realms
Minecraft Realms is a subscription service and is not typically eligible for full or partial refunds. If we’ve done something that has caused you to be unable to access your Realm, contact Minecraft Support, and we’ll try to fix it. If we can’t fix it, you may be eligible for a refund. For more information about Minecraft Realms refunds, please visit the terms for Minecraft Realms.
Refunds for Minecoin or Token Purchases
All purchases made using Minecoins and Tokens are final, but if an unauthorized purchase was made by someone else, you can contact the support center for the application store where the purchase was made:
- Microsoft Store - Microsoft Support
- Apple App Store - Apple App Store
- Apple TV - Apple TV Store
- Google Play - Google Play Store
- Kindle Fire or Kindle Fire TV - Amazon Store
- Xbox One - Xbox Support
- PlayStation™ – PlayStation™ Store
Refunds for Minecraft Dungeons
Refunds are available if you contact Minecraft Support within 15 days of purchase and if:
- You made a duplicate purchase.
- A purchase was made without your permission.
- You’re unable to play your game after visiting minecraft.net troubleshooting sections for your version of Minecraft.
If this is the case, contact Minecraft Support, provide the order number(s) and transaction ID(s) from the purchase, and specify which purchase to refund. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
Our refund policy allows for one refund per license. If you have already been refunded for a license and repurchased the game using the same account, we are unable to provide a subsequent refund.
Note: Minecraft Support can only refund purchases made through minecraft.net. For other purchases, please read below.
If you purchased Minecraft Dungeons from another storefront
If you purchased from the Xbox Marketplace, Microsoft Store, Nintendo eShop, or PlayStation Marketplace you must go to that platform’s support team to request a refund. Our support team is not able to refund your game purchase unless it was purchased from our site www.minecraftdungeons.net and played through the Minecraft Launcher.
Refunds for Other Minecraft Editions
- Apple’s terms and conditions
- Google Play’s support site
- Amazon’s Kindle refunds policy
- Xbox’s refund policy
- PlayStation™ Store’s cancellation policy
- Nintendo’s refund policy
- If you have bought the game on disc in a store, return to the store with your receipt for assistance.
